KCWY News13 | Casper, Wyoming | News, Weather, Sports

WMC Navigators Go Above and Beyond for Patients


 "The navigators have really helped connect with patients and the families on an emotional level.  Some patients keep the business card of the navigators for months and months and that's the one person if they have questions about anything, they might call that person down the road because the connections that they make are so critical."

-Kathy Swanson, Chief Experience Officer at WMC

Wyoming Medical Center's Patient Navigator Program is only a year old and participants are already becoming the patient's go-to person for help.

Normally, doctors and nurses are available to help patients in any way possible, but Wyoming Medical Navigators are going above and beyond to lend a helping hand.

Amanda Morton founded the program, and patients she's helped say she's done something extraordinary.

"I have a patient that I helped get married. They actually came back to see me and some of the other nurses on the floor."

Playing cupid is just one example though. Other navigators set up a skype account for patients with distant relatives.

Melissa Trujillo, a Navigator on the Surgical floor says, "we had a patient who was passing away and she had been put on comfort care and her daughter lived thousands of miles away. We used my laptop to Skype her in so that she could see her mother and talk with her and be able to say goodbye."

Sometimes, it's the little things that matter most.

Heather Thoma, Medical floor Navigator says, "taking them on walks outside if they've been here for a long time or helping them get documents notarized or fill out medicaid applications."

Deciphering medical lingo is never easy either.

"Just being that person that can put things in laymans terms. Doctors will come in and talk to them and, I think just like anybody, we all kind of freeze up when the doctor's talking and you hear it, but you don't process it. So, I think what I like most is being able to put those puzzle pieces together."

Kathy Swanson of Wyoming Medical Center says she couldn't be more proud of what it has become in the short time the program has existed.

"The navigators have really helped connect with patients and the families on an emotional level. Some patients keep the business card of the navigators for months and months and that's the one person if they have questions about anything, they might call that person down the road because the connections that they make are so critical."

Swanson also says she wouldn't change a thing about the new program except to have more patient navigators in the future.

Wyoming Medical Center currently has six patient navigators on staff, assigned 30 patients each.


Comments are posted from viewers like you and do not always reflect the views of this station.
powered by Disqus
KCWY News 13 141 Progress Circle Mills WY, 82644
Gray Television, Inc. - Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability 264666111 - kcwy13.com/a?a=264666111